- We offer worldwide shipping through trusted carriers such as USPS, UPS, FedEx, DHL, or other local shipping providers.
- Order processing time takes approximately 5-7 business days, from Monday to Friday.
- Transit time for delivery is estimated to be 5-7 business days, from Monday to Friday.
- On-sale items takes 5 business days more to handle
- Shipping prices:
- We have a flat rate of $5.99 for all orders.
- Free shipping is available for orders over $100.
- While we strive to meet scheduled delivery dates, please note that we cannot be held responsible for any delays caused by factors beyond our control, such as inclement weather or traffic congestion.
Order Change:
- Once your order has been confirmed, it cannot be changed or canceled. If you wish to obtain a refund, please initiate the refund process within 30 days of receiving the product.
Item Not Received:
- If you have successfully placed an order and have not received it, please check the tracking status, which will be sent to you via email. If you encounter any issues, feel free to email us.
- Please note that sometimes the tracking system may not accurately display the package’s location due to technical limitations. If you are still unable to locate your item in such cases, please reach out to our customer service team.
Contact Information:
Email: [email protected]
Phone: +14842918969(Working hours: Chicago 9:15am-12am)
If phone call not picked up, please leave us a message providing your order number and your issue.
Return Policy:
- If you wish to return an item purchased from our online gift shop, please refer to our Return and Refund policy within 30 days of receiving your order. Ensure that the item is safely packed in its original packaging. All products must be returned in their original condition. If you encounter any issues with a product, please contact our customer service.
- For more information on the return procedure, please contact us.
Return Address:
US Office: 30 N Gould St Ste R Sheridan, WY 82801
Vietnam Office: TeexCorp JSC – R909, Tower A, Sky City Tower 99 Lang Ha, Dong Da District, Hanoi, 100000
Please note:
- Customers are responsible for covering the cost of shipping the product back to us.
- Shipping, handling, and other fees are non-refundable.
- Cash on delivery is not accepted.
- You must provide us with the tracking number for your return.
- Custom or custom-made products are only eligible for exchange.
- Once we receive and confirm your return, you will receive an email notifying you that your return process is complete. Refunds will be processed within 7 business days.
If you have any further questions or concerns, please don’t hesitate to contact us at [email protected]